Why are we requiring age assurance?

The Brazil Digital ECA (“Brazil ECA”) is a new set of laws that requires online platforms to take steps to protect children online, including by implementing age verification processes designed to ensure children access age appropriate content.

In compliance with the Brazil ECA, SD Gundam G General ETERNAL users in Brazil are required to complete age verification before accessing the game.

Who is doing the age assurance?

Bandai Namco has partnered with a 3rd party, k-ID, for age verification. k-ID is an organization that seeks to empower kids, teens, and their parents by helping companies build age-appropriate experiences.

How is my age assurance data used and protected?

k-ID and Bandai Namco do not store the information you provide to verify your age (e.g., the face scans or copies of the identification documents). The information is solely used for the purpose of verifying your status as an adult, ensuring that we comply with legal requirements for protecting children online.

In the case of face scans, your face image data never leaves your device. ID document scans are processed off-device by a 3rd party, Veratad, but are not stored.

k-ID takes steps to ensure all information provided to them by users is treated securely and in accordance with their Privacy Policy and applicable law.

Who should I contact if I have additional questions or issues with the age assurance process?

Please reach out to support@k-id.com. You can also visit the k-ID help center to learn more.