Age Verification on Twitch

Age verification helps us comply with local laws and create a safe, age-appropriate experience on Twitch. In some regions, you may need to verify your age using facial age estimation technology. This quick, one-time process helps keep our community safe.

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How to Complete Age Verification

To comply with local laws, Twitch has minimum age requirements that vary by region. When you sign up, you need to provide your birth date. If you don't meet the minimum age for your region, you won't be able to create an account. Learn more.

In some regions, we use on-device facial age estimation technology to verify your age.

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When You'll Need to Verify Your Age

• Creating a New Account: If you're in an affected region, you'll need to verify your age when signing up.
• Logging In: Existing users in affected regions may be prompted to verify their age when logging in.

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How to Complete Verification

Step 1: When prompted, you'll see a "Verify Your Age" screen explaining the requirement.

Step 2: Complete the face scan by:

• Allowing camera access when prompted
• Ensuring you're in a well-lit area
• Removing headwear that covers your face
• Keeping glasses on if you normally wear them
• Following on-screen instructions for the scan

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‍Step 3: Receive confirmation of your verification status and proceed with your Twitch experience.

NOTE: To protect your privacy, Twitch and k-ID (a third-party vendor we partner with to verify your age) do not store your face scan video selfies. The video selfie used for facial age estimation is analyzed entirely on your device and will never leave it. The information you provide will be used solely for age verification purposes and will not be used for anything else.

Age Verification Troubleshooting

If you experience a technical issue with the face scan:

• Ensure you're in good lighting conditions
• Check that your camera is working properly
• Remove face coverings or accessories that might interfere
• Try again in a different location with better lighting

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If you need further assistance, please contact k-ID Support, or consult their Age Verification help resources here.

NOTE: For security reasons, verification attempts are limited daily. If you exceed the limit, wait 24 hours before trying again.

Frequently Asked Questions

Why does Twitch require age verification?

Age verification helps ensure that users meet the minimum age required to use Twitch, and also helps make sure that certain types of content are only seen by people who meet the age requirements for their region.

What do I do if I experience an error when trying to verify my age?

Review the error message for details. If this does not resolve the issue, please contact k-ID Support, or visit their help resources here.

What do I do if I experience crashing while trying to verify my age?

Please contact k-ID Support, or visit their help resources here.

Is my facial scan stored or shared?

No. Your facial scan is processed immediately on your device to estimate your age and is not stored or shared. The technology only confirms whether you meet age requirements.

How many times do I need to verify my age?

Age verification is typically a one-time process. Once verified, you shouldn't need to verify again.

What happens if I don't meet the age requirements?

If you don't meet the minimum age required in your region to use Twitch, you will not be able to create an account on Twitch. Certain types of content on Twitch may also require you to meet a minimum age in your region, so if you do not meet the required age you will not be able to view that content. If you believe your estimated age is incorrect, you can appeal through Twitch Support with proper age documentation here.

Can I avoid age verification?

No. Age verification is required by law in certain regions. You must complete verification to create or continue using your account in affected areas.

What content is age-restricted on Twitch?

In certain regions, and where required by local law, content labeled as Mature-rated Games; Sexual Themes; Drugs, Intoxication, or Excessive Tobacco Use; Violent and Graphic Depictions; or Gambling requires age verification to access.

How long does the verification process take?

The facial scanning and age estimation process typically takes up to a minute to complete. Manual reviews through the Twitch Support appeal process may take longer depending on the complexity of the case. If you believe your estimated age is incorrect, you can appeal through Twitch Support with proper age documentation here.

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NB - This article is duplicated from the Official Twitch Help Section